Refund & Cancellation Policy

• Send your request by email or WhatsApp, with the passenger name and booking reference.
• A cancellation takes effect when we receive it in writing during our office hours.
• Before you cancel, ask us what charges will apply. We will confirm the supplier's charges and any amount that can be refunded.

• Every airline ticket follows its fare rules. Many promotional and economy fares are non-refundable, or allow changes only for a fee.
• Where the fare allows a refund, you receive the amount the airline returns after its cancellation penalty, minus any non-refundable taxes.
• Date changes may cost an airline change fee plus any difference in fare.
• Unused (no-show) tickets usually lose most or all of their value.
• Our service charge for issuing a ticket is not refundable once the ticket has been issued, unless your invoice says otherwise.

Hotel bookings follow the cancellation policy of the rate booked, which we share with your confirmation. Non-refundable rates cannot be cancelled or changed for a refund. Hotels usually charge for late cancellations and no-shows.

• Cancellation charges for tour packages depend on how close to departure you cancel, and on the flights, hotel nights and other services already paid for or confirmed with suppliers. The charges for your package are given in its terms or your quotation.
• Services not used during the trip — meals, excursions, transfers or hotel nights — are not refundable.
• If you change a package after booking, supplier change fees and any price difference apply.

• Embassy, high commission, visa centre, appointment and courier fees are paid to those organisations and cannot be refunded once paid, whatever the outcome of the application.
• Our visa service fee is not refundable once we have started work on your application, such as reviewing documents, filling in forms or booking an appointment.
• A visa refusal, or a decision that takes longer than expected, does not entitle you to a refund of fees already paid.
• If a refusal makes you cancel a trip booked with us, flight, hotel and tour cancellations follow the sections above.

If an airline, hotel or tour operator cancels or significantly changes a service, we will tell you as soon as we know and help you choose between the alternatives offered or a refund. Any refund depends on what the supplier returns.

• We pay refunds after we receive the money from the supplier. Airlines and other suppliers can take several weeks to process refunds.
• Refunds are paid back using the original payment method where possible, or by bank transfer to the person who paid.
• Bank and payment gateway charges are not refundable.

This policy is available in English and Bangla. If the two versions differ in meaning, the English version applies.