Privacy Policy

When you send an enquiry, we collect:

• your name and phone number
• your email address, if you give it
• the service you are interested in, destination, travel date, number of travellers and your message
• the page you sent the enquiry from
• how you found our website: the first page you opened, the website that sent you and any advertising campaign details in the link (your browser keeps these for up to 30 days and sends them to us only with an enquiry)

When you write a review, we collect your name, city, the service and destination, your rating, your review and your consent for us to publish it.

When you book a flight, hotel, tour or visa service, we collect the information the airline, hotel, tour operator, embassy or visa centre needs. Depending on the service, this can include passport details, photographs, date of birth, travel history, bank statements, employment or student documents and invitation letters.

We also keep the messages you send us by phone, WhatsApp or email.

• To stop spam and repeated form submissions, we use a scrambled (hashed) version of your IP address. It can't be turned back into your IP address, and it expires after at most 24 hours. We don't store the IP address itself.
• We use Google Analytics to understand how people use the website. It sets its own cookies and records usage information such as the pages you visit, the buttons you tap (for example WhatsApp or phone links), your device and browser type and your approximate location. You can block these cookies in your browser settings or with Google's Analytics opt-out browser add-on. The website sets no other cookies for visitors.
• The document checklist on visa pages remembers the items you tick in your own browser (local storage). This stays on your device and is never sent to us.

• to reply to your enquiry and prepare quotations
• to make bookings and submit visa applications on your behalf
• to send you confirmations, reminders and updates about your trip
• to send you travel offers, only if you asked to receive them
• to publish your review on our website, with your consent (we show your name, city, rating and review)
• to keep accounting and tax records and meet other legal obligations
• to protect our website and customers against fraud and abuse
• to understand how the website is used and improve it

We share your information only as needed to provide the service you asked for, or when the law requires it:

• airlines, hotels, tour operators, transport companies and other travel suppliers
• embassies, high commissions, visa application centres and immigration authorities
• banks and payment providers, to process payments and refunds
• companies that run our website and systems — for example web hosting (Vercel), our database (Turso), image storage and network security (Cloudflare) and email delivery. They may use the data only to provide their service to us.
• Google, which provides Google Analytics and processes website usage data under its own terms and privacy policy
• government bodies, police or regulators, when we are legally required to

We do not sell your personal information.

Travel suppliers, embassies and some of our service providers are located outside Bangladesh, so your information may be processed in other countries. We share only what is necessary for your booking or application.

We keep enquiry, booking and payment records for as long as we need them to provide our services, handle questions or complaints, and meet accounting, tax and other legal requirements. We keep copies of travel documents only as long as needed to complete your booking or application, unless the law requires otherwise. Reviews stay published until you ask us to remove them.

When you contact us through WhatsApp, Facebook or another third-party service, that company's own privacy policy also applies to your messages. Links to other websites are provided for convenience; we are not responsible for their privacy practices.

The website uses encrypted connections (HTTPS). Only our team can see enquiries and bookings, and their access is protected by passwords. No way of sending or storing data is completely secure, but we take reasonable steps to protect your information.

You can contact us at any time to:

• ask what personal information we hold about you
• correct information that is wrong or out of date
• ask us to delete your information, where we are not required to keep it
• withdraw your consent for a published review
• stop receiving offers from us

We may need to confirm your identity before acting on a request.

Bookings and visa applications for children must be made by a parent or legal guardian, who provides the child's information on their behalf.

We may update this policy from time to time. The “Last updated” date at the top shows when it last changed.

This policy is available in English and Bangla. If the two versions differ in meaning, the English version applies.